We are your front line improvement partner. Using customisable measurement, coaching and communication tools, we work closely with you to drive your front line – and therefore your business – to its optimal best. Our mystery shopping solutions and mystery audit help measure customer experiences and solve your toughest business challenges.

1. Mystery shopping is a scam A lot of people seem to believe that mystery shopping is a scam, equating it to things like dodgy pyramid schemes. Truth is, as we’ve seen, scammers use the lack of awareness about legitimate mystery shopping as an excuse to target people for scams. Legitimate mystery shopping companies do exist - we’re one