Thank you for visiting ilovemysteryshopping.com, the Mystery Shopper website of AQ Services International. We welcome you to become an AQ Mystery Shopper.
Below you can find background information on our company.
OUR HISTORY
AQ was founded by two graduates of Hotelschool The Hague, an International University of Hospitality Management. AQ originates from the Netherlands and opened its first office in The Hague in 2001. Although we started small, in a fast growing mystery shopping market, our company grew rapidly.
We first focused on the Benelux; the Dutch, Belgian and Luxembourg market. Four years later, in 2005, we made the decision to expand our activities to the Asian market, beginning a new office in Singapore.
This expansion to Asia helped our company grow even faster. In 2007 we opened our third office, in Kuala Lumpur, Malaysia. Quickly after this we opened in Tokyo, followed by new offices in Hong Kong and recently Shanghai.
With more than 10 years’ experience in the business we have since grown into a multicultural company with global reach and local roots.
OUR VALUES AND BELIEFS
Our company revolves around our four Core Values:
Do Right Be honest, sincere and integer at all times
Be Passionate Love what you do, show your passion in everything you do
Create Magic Think out of the box, create new ideas
Make it Happen Not just talk, but make it happen
Each and everyone within AQ should live up to these Core Values both personally and professionally. This means we put these values in everything that has to do with AQ, our processes, how we treat each other as colleagues, our Mystery Shopping programs but also in our relationship with you as a Mystery Shopper.
Our Facts and Figures:
- 55+ employees are working full time for our company,
- 14 different nationalities work for our company
- 7 offices and various local representatives.
- Europe and Asia as our target markets.
- 35,000 + active Mystery Shoppers worldwide
If you want more information about AQ, please visit our corporate website: www.aq-services.com
WHAT MAKES AQ SO SPECIAL?
Our principal objective is to partner with companies that share our vision and passion which is “to let people experience great service”. In order to achieve this we would like you to join as an AQ Mystery Shopper. You as a Mystery Shopper can contribute to the improvement of service in general. Every mystery visit you perform will contribute to this goal: “To let people experience great service.”
But what does this slogan really mean?
Try to remember a really positive experience you had as a consumer, you really experienced the WOW effect. What was it?
Now try to remember a really negative experience you had as a consumer, something you were angry with or disappointed about. Most likely the bad experience is easier to remember.
Companies want their customers to experience their excellent service. To have customers who leave their store/dealership/hotel with a satisfied feeling. In order for them to achieve this, we offer a solution and provide feedback through Mystery Shopping.
Mystery Shopping allows a company to measure the level of service actually provided, in real life situations. It helps front line staff to evaluate their own performances and learn from it. In this way it motivates the front line staff to perform better, to provide excellent service, to let people experience great service.
How do we accomplish this?
In order to achieve this goal we, amongst other methods, we make use of Mystery Shoppers. When you join our company as a Mystery Shopper, you will be guided and instructed by your local team of business managers. The Business managers will assist you with your mystery visit for the locations/clients you wish to visit. Your local team of business managers will help and coach you to perform the mystery visits.
We highly value our Mystery Shoppers. This means we want to work with you based on mutual respect and appreciation. We treat our Mystery Shoppers fairly. We want to build a relationship with you which can lead to a pleasant partnership for both parties. This means that you provide valuable information for our clients while enjoying visits at restaurants, hotels, car dealerships, retailers etc and getting paid for it.
The main activities we offer to our Mystery Shoppers is Mystery Shopping. However Mystery Calling and Mailing are also commonly used. Further activities we perform are auditing and store checking.
AQ REPRESENTED
After entering the Mystery Shopping Providers Association (MSPA) quickly after the start-up in 2001, we helped set-up the European branch of the MSPA, and we are now a full grown part of the MSPA.
We are also a founding member of the International Mystery Shopping Alliance, the IMSA.
In addition we are a member of Esomar. ESOMAR is the essential organization for encouraging, advancing and elevating market research worldwide.
Please visit these websites in order to find out more.
